Terms for Working with LevelUp HR
Last updated: 12.12.2025
Overview
These Terms & Conditions (“Terms”) apply to services and digital learning products provided by LevelUp HR AS (org. no. 929 400 674), Kongens gate 6, 0153 Oslo, Norway (“LevelUp HR”, “we”, “us”) to the client or purchaser (“you”, “Client”).
Contact: connect@level-upglobal.com | +47 970 06 887
1) How we work together
Most assignments are agreed through a proposal, statement of work, or engagement confirmation (“SOW”). The SOW describes scope, timing, fees, and any specific conditions.
If there is a conflict between documents, the following order applies:
- the SOW (and any written commercial addendum),
- any Data Processing Agreement (where relevant),
- these Terms.
2) Our services
We provide consulting and advisory services, facilitation, leadership and team development, coaching, assessments, training, and related work as described in the SOW (the “Services”).
We will deliver the Services with professional care, sound judgement, and appropriate quality.
3) Your role as Client
To deliver well, we may rely on timely access to relevant people, information, and decisions from your side. You remain responsible for internal decisions and implementation unless the SOW explicitly states otherwise.
If delays occur due to missing inputs or decisions, we’ll agree any necessary adjustments to timeline and scope.
4) Fees, expenses, and payment
- Fees are as stated in the SOW (or on the purchase page for digital learning products).
- Any travel or out-of-pocket costs will be agreed in advance and charged at cost unless included in the fee.
- Unless otherwise stated, invoices are payable within 14 days.
- If payment is significantly overdue, we may pause delivery until the account is brought up to date.
- Fees are exclusive of VAT and applicable taxes unless stated otherwise.
5) Rescheduling and cancellations (live sessions)
For workshops, facilitation, and training sessions, we reserve time and often commit preparation work in advance. If you need to reschedule:
- 10+ business days’ notice: no charge (one reschedule)
- 5–9 business days’ notice: 50% of the session fee
- 0–4 business days’ notice / no-show: 100% of the session fee
For coaching sessions, cancellations within 48 hours may be charged in full.
For longer projects/retainers, cancellation terms are set out in the SOW.
6) Digital learning products
Where you purchase digital courses or self-serve learning products:
- Access is provided as described on the purchase page (including any access period).
- Digital products are licensed for individual use or internal organisational use (as stated at purchase).
- Sharing access externally (outside your organisation) is not permitted.
- Digital purchases are generally non-refundable, unless mandatory law requires otherwise.
7) Intellectual property and use of materials
- You retain ownership of the materials you provide to us.
- We retain ownership of our underlying know-how, frameworks, tools, templates, and training/course materials developed or used by LevelUp HR.
- After full payment, you may use deliverables created for you under the SOW for your internal business purposes.
- If you want to publish, reuse externally, or roll out deliverables beyond the agreed organisation scope, we’ll agree this in writing.
Where third-party tools are used (e.g., assessment platforms), their licence terms may apply.
8) Confidentiality
We treat client information as confidential and expect the same in return. Confidentiality does not apply to information that is public, already lawfully known, independently developed, or received lawfully from a third party.
We will not use your name or logo in marketing or case examples without your written permission.
9) Data protection and assessments
Both parties will comply with applicable data protection law, including the GDPR.
Where we process personal data on your behalf (for example in assessments, surveys, coaching programmes, interviews, or workshops involving employee/participant data), we typically act as a data processor, and a Data Processing Agreement (DPA) may be required.
You are responsible for ensuring you have a lawful basis to share personal data with us (including appropriate employee information/notice and, where required, consent).
10) Associates and subcontractors
We may use trusted associates or subcontractors to support delivery. We remain responsible for overall delivery in line with the SOW, and ensure any associates are bound by appropriate confidentiality and data protection obligations.
11) Quality, outcomes, and accountability
Our work is designed to support clarity, capability, and decision-making. Outcomes depend on context, engagement, and follow-through. We take responsibility for delivering the Services with professional care and quality, and we welcome feedback early so we can adjust and improve during delivery.
(Where a specific outcome, metric, or success criteria is agreed, it will be documented in the SOW.)
12) Liability
We are responsible in accordance with applicable law. To the extent permitted by law, LevelUp HR is not liable for indirect or consequential loss (such as loss of profit or business interruption).
Any specific limitations of liability for a particular engagement (if relevant) will be set out in the SOW.
13) Termination
The engagement starts and ends as set out in the SOW. Either party may terminate an engagement if the other party materially breaches the agreement and does not remedy the breach within 14 days of written notice.
If an engagement ends early, you will pay for Services delivered up to the end date and any approved costs already committed.
14) Force majeure
Neither party is liable for delay or failure caused by events beyond reasonable control. We will work together to reduce impact and agree a practical path forward.
15) Governing law and jurisdiction
These Terms are governed by Norwegian law. Any disputes are subject to the courts of Oslo, Norway, unless mandatory law provides otherwise.
16) Updates
We may update these Terms from time to time by publishing a new version on our website. The version in force at the time you enter into an SOW or purchase will apply unless otherwise agreed.