Privacy

1) Who we are (data controller)

Company: LevelUp HR AS (“we”, “us”)
Organisation number: 929 400 674
Address: Kongens gate 6, 0153 Oslo, Norway
Email: connect@level-upglobal.com
Phone: +47 970 06 887
Website: https://levelup-global.com/

LevelUp HR AS is the data controller for the personal data described in this policy, unless otherwise stated.

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2) What this policy covers

This policy explains how we process personal data when you:

• visit our website,
  
• contact us or engage us for consulting services,
  
• subscribe to updates or insights (if offered),
  
• interact with us via email, social media, or professional events.
  

3) Personal data we collect

We collect personal data you choose to share with us, which may include:

• name, work email address, phone number, role, and company,
  
• correspondence and meeting notes,
  
• contract and invoicing contact details,
  
• information shared during workshops, coaching, assessments, or projects.
  

When you visit our website, we may also collect limited technical data such as:

• IP address, browser type, device information, and basic usage data (via cookies or analytics, where enabled).
  

If you provide personal data about others (e.g. colleagues), you confirm you are authorised to do so.

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4) Why we use personal data (purposes and legal bases)

We only process personal data where we have a lawful basis under the GDPR.

A. Delivering consulting services and managing client relationships

• Purpose: scoping, contracting, project delivery, stakeholder communication, documentation, and quality assurance.
  
• Legal basis: performance of a contract and/or legitimate interests.
  

B. Responding to enquiries and running our business

• Purpose: responding to enquiries, scheduling meetings, internal administration.
  
• Legal basis: legitimate interests.
  

C. Invoicing, accounting, and legal compliance

• Purpose: invoicing, bookkeeping, audits, and compliance with legal obligations.
  
• Legal basis: legal obligation and legitimate interests.
  

D. Marketing and communications (where relevant)

• Purpose: sharing insights, invitations, or updates you have requested or would reasonably expect in a professional context.
  
• Legal basis: consent where required, and/or legitimate interests.
  You can opt out at any time.
  

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5) Cookies and website analytics

Our website may use cookies or similar technologies. Where required by law, non-essential cookies are used only with your consent.
Further details are provided in our Cookie Notice (if applicable).

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6) Who we share personal data with

We may share personal data with trusted service providers where necessary, such as:

• IT and website hosting providers,
  
• email, calendar, and collaboration tools,
  
• accounting and invoicing systems,
  
• professional advisers (e.g. legal or accounting).
  

These providers process personal data only on our instructions and under appropriate data protection agreements.
We do not sell personal data.

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7) When we act as a data processor for clients

In some assignments (for example leadership development, assessments, organisational or people-related work), we process personal data on behalf of a client. In those cases:

• The client is the data controller,
  
• LevelUp HR AS acts as a data processor,
  
• processing is governed by a data processing agreement and the client’s instructions.
  

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8) International transfers

Some service providers may process personal data outside the EU/EEA. Where this occurs, we ensure appropriate safeguards are in place, such as EU Standard Contractual Clauses.

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9) How long we keep personal data

We retain personal data only as long as necessary for the purposes described above, including:

• for the duration of the client relationship and a reasonable follow-up period,
  
• as required under accounting, tax, or other legal obligations,
  
• or where necessary to establish, exercise, or defend legal claims.
  

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10) Your rights

Depending on applicable law, you may have the right to:

• access your personal data,
  
• correct inaccurate or incomplete data,
  
• request deletion,
  
• restrict or object to processing,
  
• data portability (where applicable),
  
• withdraw consent where processing is based on consent.
  

To exercise your rights, please contact us using the details below. We may need to verify your identity.

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11) Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

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12) Contact and complaints

If you have questions about this policy or how we process personal data, contact us at:

Email: connect@level-upglobal.com
Phone: +47 97 06 887
Address: Kongens gate 6, 0153 Oslo, Norway

You also have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet).

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13) Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on our website and will show the date of the last update.